Company Policies & Guidelines - January 2007:

 We strive to provide superior service to all our customers all of the time.  Our policies are intended to provide a clear message about what we offer and the range of our service.  If you have read our policies & still have questions you can contact us directly by email at sales@dondickey.com or by calling (604) 273-7112.

Tom Fairbrother, Owner

• Quality: We sell only the finest quality products & offer them at prices that provide you with excellent value.  We do our best to help you select the tool that is suitable for your particular needs.

• PDI (Pre-Delivery Inspection): Whenever possible, we assemble, fine tune & carefully demonstrate the proper and safe use of all new products including maintenance & storage tips. A one-time PDI charge will be included on your invoice for some products we sell.

• Satisfaction: Most new equipment comes with a 7-day satisfaction guarantee.  If you do not feel the piece of equipment you purchased meets your needs, it may (in most cases) be exchanged for another item or returned for a store credit.  This does not apply to used equipment.  In some cases a purchase may be returned for a refund at the discretion of Don Dickey Supplies.  Any returned product must be in “like new” condition or a charge will apply to return equipment to this condition. For goods that were shipped to you, those goods must be sent freight prepaid.  Collect shipments will not be accepted.

• Parts & Accessories: We maintain an excellent supply of replacement parts & accessories for your equipment. We can ship to you, anywhere in Canada.  Regular stocking parts may be returned within 30 days if in saleable condition.  Please ask us for details.  All special order parts are non-returnable as the manufacturer will not take any of these parts back.  Certain other parts are non-returnable including any electrical parts & carburetor kits where the package has been opened.

• Service: All repairs are performed by government certified and factory trained technicians.  We are authorized to perform service including warranty on many brands & types of equipment.  All repairs come with a 90-day parts & labor warranty.  A 30-day warranty applies to commercial users, although sometimes exceptions will be made depending on the circumstances.  A minimum charge is in effect for all estimates.  Warranty only applies to the specific work that was performed, not other areas that may be unrelated.  We will repair equipment under a manufacturers warranty policy within the specific warranty period, according to the manufacturers guidelines.

• Shipping Charges: We are not responsible for damaged shipments. You will need to contact the delivery service for reimbursement.  Let us know at the time of your order if you would like to purchase shipping insurance.  We will give you an estimate on the freight charge at that time.  All returns must  be authorized by Don Dickey Supplies & you will be responsible for return freight charges.

• Credit Card Purchases:  In many cases we will be unable to accept credit card numbers over the phone however, if we do accept your credit card number as a method of payment we will use your credit card number only for the purposes of your specific transaction and we do not store your private information or credit card number unless requested by you for the purpose of future transactions.